Frequently Asked Questions

Who Benefits From My Purchase?

Consequence is an independently owned media company. By purchasing an item from our webstore, you are directly supporting the staff at Consequence and our pursuit of high-quality music, film, and television journalism. 

Additionally, we recently launched Consequence Give Back to support independent music venues, as well as artists, during this unprecedented global crisis. As part of the initiative, we are committing a portion of all proceeds to the independent music community.

How long does will it take my order to ship?

You can expect your order to arrive in 5-7 business days for existing products. Pre-order items will ship four-five weeks from launch, with delivery expected 5-7 business days after that.

What Type of Face Masks Are You Selling?

Unless otherwise noted, our face masks are level two progressional grade. They are intentionally tight-fitting to guard against light to moderate amounts of fluid, spray and/or aerosols. 

Is the Mask Material Really Made from Recyclable Plastic Bottles? 

Unless otherwise noted, our masks are made using polyester fabric engineered yarns spun from recycled bottles.

Masks printed with authentic One Planet fabric prevent plastic bottles from entering landfills or oceans. They also avoid the use of crude oil, reducing our reliance on petrochemicals. There is also a reduction of over 50% in the release of carbon dioxide during production. And to top it off, 85% less energy is used during manufacturing.

So how many bottles will your mask save? It’s actually a very simple mathematical calculation. There are 45 bottles per every kilogram of yarn, which translates into 1 bottle per square foot of One Planet fabric.

Do You Offer International Shipping?

For all face masks, T-shirts, and hoodies, we offer shipping to the US and Canada.

For Photo Print and Vinyl Records, we offer shipping to the US.

What is Your Return Policy?

Unfortunately, due to the ongoing pandemic and associated health concerns, we can not offer returns at this time.

What happens if my package is lost or stolen?

We are not responsible for lost or stolen packages or packages shipped to the wrong address provided by the customer.

If you are unable to locate your package;

For any apparel packages please contact us at cs@consequence.net

If the address you entered is incorrect and the package has left our facility, we suggest to contact your local USPS office or visiting www.usps.com to intercept and/or locate the package. We will not re-ship an order due to an incorrect address entered by the customer.

After a package has been marked as Delivered, and if the package cannot be located, we require a 48-72 hour wait time to ensure USPS will not make another attempt for delivery.

At checkout, please be sure to use the correct shipping address.

If USPS is unable to deliver, please contact your local postal service to arrange a pickup or delivery. If the package is stolen, please contact USPS to file a claim.

If your order fails to arrive or is disaffective, please contact us at support@consequence.net

Do You Have Plans for More Products?

We continually roll out new designs and merchandise, so check back often!

Are Your Products Made in the US?

All of our products are manufactured and/or printed in the United States.

How do I contact support?

For any apparel inquiries, please contact us at cs@consequence.net

If you have any additional questions, or ideas for products you'd like to see us sell in the future, please reach out to us at cs@consequence.net